General Contracting Conditions

Entity: RED CANARIA LABORATORIES, SL

CIF: B76538008

These general contracting conditions will expressly regulate the commercial relations between RED CANARIA LABORATORIOS and the users who purchase the products offered through this website.

Users are informed that RED CANARIA LABORATORIOS reserves the right to modify these general contracting conditions at any time, in any case respecting the general conditions in force at the time of the contract or purchase made by the user.

These conditions have been drawn up in accordance with the provisions of Law 34/2002 on information society services and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007 approving the revised text of the General Law for the Protection of Consumers and Users in its latest amendment included in Law 3/2014 of 27 March, Law 7/1996 on the Regulation of Retail Trade and any other applicable legal provisions.
By accepting the terms and conditions, the user declares that he/she knows and accepts the procedures set out herein as necessary to proceed with the purchase.

Pre-purchase information

All users will be able to view all the products offered for purchase on the website, classified by categories and subcategories. In each of them, the user will be able to access product data where a brief description, availability, price, as well as the delivery time of the order will be indicated.

All prices are shown in euros and will always be current, except for any obvious typographical errors.

Electronic contracting

The User who wishes to purchase products and/or contract services from the Website (“purchase contract”) of RED CANARIA LABORATORIOS must follow the contracting steps by clicking on the “add to cart” button displayed next to the product or service that interests him/her, completing the data that will be requested and without which his/her request cannot be processed.

The total price of the service you wish to contract will be displayed. The User must then select the payment method, check the box “I have read and agree to the terms and conditions of the website”, thereby clearly and unequivocally declaring their wish to contract, and click on the “Place order” button.

The purchase contract is deemed to be concluded from the moment the User completes the process by pressing the “Pay by card” button and the payment is duly made.
The User is solely responsible for the truthfulness, accuracy and updating of the data provided in the purchase forms.

Payment Methods

The authorized payment method is credit or debit card through a platform that allows electronic transactions with secure payment. The card information is not recorded in any database, it goes directly to the point of sale. The verification of your financial information is transmitted in a secure data encryption environment. This system has no additional cost.
These platforms provide our clients with absolute security, as the confidentiality of their banking data is preserved at all times. The payment gateway that recognises the data and carries out the transaction is hosted on the Bank/Entity's servers and all information is encrypted using SSL technology.

Duration, modification and termination of the contract

The duration of the contract is determined by the conditions of provision of the Service purchased.

Confidentiality, privacy and data protection

RED CANARIA LABORATORIOS is committed to the protection, privacy and confidentiality of the personal data of the Users of our website in accordance with the GDPR 679/2016 and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). Please consult this section through the link on our website “Privacy Policy”.

Return & Right of Withdrawal

In accordance with the provisions of current regulations on consumers and users, the Client/User may, without having to justify his/her decision and without any penalty, exercise the right of withdrawal during the 14 calendar days following the date of purchase, provided that the execution of the Service has not begun and in accordance with the conditions established in the following paragraphs.

How to exercise the right of withdrawal:

To exercise the right of withdrawal, the Client/User must express his/her unequivocal decision to withdraw from the contract by sending a communication to the following email address: administracion@redcanarialaboratorios.com.

Period for exercising the right of withdrawal:

The Client/User may exercise the right of withdrawal without giving any reason within a period of 14 calendar days following the date of purchase of the Service.

We will proceed to make the refund using the same payment method used for the purchase. The refund will be considered executed if the Client/User does not reject it within 14 calendar days from the date of receipt.

Applicable law, competent jurisdiction and conflict resolution

These General Conditions of Purchase are governed by Spanish law. The parties agree, at their discretion, to resolve any disputes and waiving any other jurisdiction, to the Courts and Tribunals of the Client/User's domicile. In the event of a sale made by a natural person or legal entity acting within the framework of their business or commercial activity, both parties agree, expressly waiving any other jurisdiction, to the Courts and Tribunals of Santa Cruz de Tenerife.

This contract constitutes the complete and integral expression of the agreement between RED CANARIA LABORATORIOS and the user. The use of the Portal attributes the condition of user and implies the full and unreserved acceptance of each and every one of the provisions included in the Legal Notice.

Online dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/.

If you have any questions, comments or suggestions about our products or services, about your order, about these General Conditions, or about our website, please contact RED CANARIA LABORATORIOS at:

Address: English: C/ Nunez de la Peña, 92, CP 38203, La Laguna – Santa Cruz de Tenerife.
Phone: 922 256 208
Contact Email: administracion@redcanarialaboratorios.com